Dear user:
Hello! "Passion, thoughtfulness, integrity, and timeliness" is the consistent aim of Baotou Xibaobo Medical Treatment Co., Ltd. to treat customers. We solemnly promise you:
Our company is responsible for the installation and daily maintenance of user equipment.
During the warranty period, our company provides free service modes such as remote guidance and on-site repair. If there is a problem during the warranty period, our company shall be responsible for the three guarantees (repair, replacement, and refund), and the cost shall be borne by our company; if the warranty period is exceeded, our company will be responsible for the lifetime warranty and only charge the cost.
The warranty period of the products sold by our company is 12 months after the installation and commissioning is completed. During the warranty period, it is guaranteed that the annual startup rate is not less than 96% of the legal working day. The warranty period is 36 months, and free services such as remote guidance and on-site repair are provided during the warranty period.
The company has a 7 × 24 hour 400 toll-free hotline:
Response time:
Within the warranty period, when receiving the user's notification, professional and technical personnel will not be more than 4 hours of on-site service, solve the problem within 8 hours, and guarantee 24 hours of uninterrupted technical service support; Repair time: 8 hours.
Under warranty:
During the warranty period, regular and irregular inspections of the system are provided. The company promises the above warranty service when the user encounters a performance failure in normal use. In addition, if the national applicable laws and regulations provide otherwise, the company will comply with the relevant laws and regulations.
During the warranty period, the following conditions are not included in the warranty commitment, but paid maintenance services can be implemented. The specific maintenance price will be determined by the parties through negotiation:
During the warranty period, regular and irregular inspections of the system are provided.
Free training:
Our company conducts equipment operation training for the purchaser's technicians at the site free of charge to ensure that the users can be proficient in the conventional use methods of various equipment and software, as well as the judgment and resolution of minor faults.
Redundant service
If it is not repaired after 24 hours or in an emergency, our company provides equipment with the same function for free for the use unit.
Regular maintenance and overhaul:
During the warranty period and warranty period, our company must perform free maintenance and repair on the implemented system every year.
Respected user:
Hello! "Enthusiasm, thoughtfulness, integrity, and timeliness" is the consistent aim of Baotou Xibaobo Medical System Co., Ltd. to treat customers. We solemnly promise you:
Our company is responsible for the installation and routine maintenance of user equipment.
During the warranty period, our company provides free service modes such as remote guidance and on-site maintenance. If there are problems during the warranty period, our company shall be responsible for the three guarantees (including repair, replacement, and return), and the expenses shall be borne by our company.
The warranty period of the products sold by our company is 12 months after the completion of installation and commissioning. The warranty period guarantees that the annual start-up rate will not be less than 96% of the legal working day. The warranty period is 36 months, and remote guidance, on-site maintenance and other free services are provided during the warranty period.
The company has a 7 x 24 hour 400 free hotline:
Response time:
Within the warranty period, when receiving the user's notice, the professional and technical personnel will not visit the service for more than 4 hours, solve the problem within 8 hours, and ensure 24 hours of uninterrupted after-sale technical service support; Repair time: 8 hours
Under warranty:
During the warranty period, provide regular and irregular inspection services for the system. When the user has a performance failure in normal use, the company promises the above warranty service. In addition to this, if the country's applicable laws and regulations clearly stipulate otherwise, the company will comply with the relevant laws and regulations.
During the warranty period, the following conditions are not within the scope of the warranty commitment, but paid repair services can be implemented, and the specific repair price is determined by negotiation between the two parties depending on the situation:
During the warranty period, provide regular and irregular inspection services for the system.
Free training:
Our company conducts equipment operation training for the purchaser's technical personnel on site free of charge, to ensure that the user's personnel can be proficient in the conventional use methods of various equipment and software, as well as the judgment and resolution of small faults.
Redundant services:
In the event of failure to repair or emergency in more than 24 hours, our company provides equipment with the same function free of charge for the use of the unit.
Regular maintenance and inspection:
Our company must carry out free maintenance and repair of the implemented system every year during the warranty period and warranty period.
